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General Shipping & Returns policy

Shipping Options

KVM Tools Inc is dedicated to making ordering and shipping easy. Choose the method you prefer:

Ordering Online: KVM Tools Inc offers secure online order processing. Place your order at any time of the day or night right from your desk.

Phone: Call us toll-free at (713) 422 2787 Monday through Friday 7am-5pm CST.

Branch locations: Come visit us at any one of our branch locations and place your order in person.

eProcurement: Place orders electronically using Ariba, Oracle, SAP and other procurement platforms. Find out more about KVM Tools Inc and eProcurement.


Order Tracking

KVM Tools Inc delivers 7 days a week and, at your request, we can track your order in seconds. Orders may be tracked online* or by calling (713) 422 2787.


Shipping

We strive to ship the same day you order*. Our four Customer Fulfillment Centers, strategically located throughout the country, are stocked with the items you need and manned by personnel ready to fill your orders instantly.



Same Day Shipping Guarantee*

Call (713) 422 2787 or your local KVM Tools branch for ordering cut-off times.

Regular Ground Shipping: Please call your local KVM Tools branch for your ordering time cut-off.

Air Shipping: Please call your local KVM Tools branch for your ordering time cut-off.

*Please see our terms & conditions for comprehensive shipping information for details that apply to our Same Day Shipping offer.



Secure Ordering

KVMTools.com secures your private information using a Comodo EV SSL Certificate. All credit card and order information are processed using Comodo 2048 encryption. Information exchanged with any address beginning with https is encrypted using SSL before transmission.

Return Policy

Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

  • Call 713-422-2787 to request a Return Authorization number.
    Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).

  • All returns must be in their original packaging and shipped back to the Customer Fulfillment Center from which they originated.

  • Please include a copy of your invoice or packing slip.

  • Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.

  • Materials returned after 30 days from date of shipment will not be accepted.

  • C.O.D. returns will not be accepted.

  • Altered or etched items will not be accepted.

  • Computer Software
    Unopened software may be returned for credit. Opened software will be replaced only if defective.

  • Cut-to-Length Products
    Because of the special nature of the products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit.

  • VOC (Volatile Organic Compounds) Limits
    KVM Tools Inc may be prohibited from offering certain products due to restrictions or requirements of various federal, state, local and other authorities having jurisdiction in these matters. VOC restrictions may change without notice. The online product description will reflect this change, or your sales representative will notify you at time of order if a change occurs.